Help
Frequently asked questions
If something isn't answered here, email support@dastaar.com.au — we typically respond within 24 hours.
Ordering & payment
Yes, on every domestic order, with no minimum and no surcharge. You may inspect the parcel before paying the courier. If it isn’t right, refuse it and pay nothing.
Visa, Mastercard and UnionPay debit or credit cards, Easypaisa, JazzCash, and bank transfer by IBFT or Raast. Card payments are 3-D Secure and we never store card details.
Three-month interest-free instalments are available on selected bank cards for larger orders. The option appears at checkout if your card qualifies.
Use DASTAAR20 for 20% off sitewide. Discounted items are not eligible for return, so choose carefully.
Delivery
Orders are processed within 3–5 business days. After dispatch, delivery is 1–2 working days in metro cities, 2–4 across the rest of Pakistan, and 4–7 for Gilgit-Baltistan and AJK. Full policy.
Free anywhere in Pakistan on orders over Rs 15,000. Below that it’s a flat Rs 350.
Yes. Delivery times vary by location and customs processing, and import duties are payable by you on arrival. Cash on delivery is not available on international orders.
You’ll receive a confirmation email with tracking information once your order is dispatched. If you can’t find it, email support@dastaar.com.au.
Returns & exchanges
Returns and exchanges are accepted within 14 days of delivery. Items must be unused, unworn, in original condition and returned with their original packaging. Full policy.
Custom or personalised products, and sale or discounted items. This doesn’t apply if the piece is faulty.
Once your return is received and inspected, refunds are issued to the original payment method. Allow 5–10 business days for processing. COD orders are refunded by bank transfer or mobile wallet.
Contact us within 48 hours of delivery with clear photos of the issue. We’ll resolve it promptly with a replacement or full refund at no additional cost.
Products & care
Genuine cow leather throughout, hand-stitched. It carries natural grain and character marks — these are the mark of authentic hide, not a defect, and the leather develops a richer patina with use.
We photograph every piece as accurately as we can, but colour and appearance can differ depending on your screen and its settings. Natural leather also varies from hide to hide.
- Wipe with a dry, soft cloth. Keep out of direct sun and away from heaters.
- Condition once or twice a year with a neutral cream — less often in humid coastal cities.
- Store in the dust bag, never in plastic, and let air move around it.
- Use the piece. Leather that is carried daily stays supple.
Our jewellery is stainless steel and natural stone — tarnish-resistant and hard-wearing. Remove before swimming, wipe dry after wear, and store away from other metals to avoid surface scratches.
Privacy & account
We only collect the information necessary to process your orders and provide a personalised experience. We never sell your data to third parties, and all transactions are processed through secure, encrypted gateways. Privacy policy.
No. Guest checkout with cash on delivery works exactly the same. An account simply keeps your addresses and order history in one place.
Didn’t find it?
Ask us anything about a piece, delivery to your city, or an order you’ve already placed.
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