Policies

Shipping policy

At Dastaar, every order is handled with care and attention to detail.

Processing

All orders are processed within 3–5 business days. Once dispatched, you will receive a confirmation email with tracking information.

Nothing leaves us without a final check. If a piece does not meet our standard, we hold it back and tell you rather than ship it.

Delivery within Pakistan

Metro — 1–2 working days. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Sialkot.
Nationwide — 2–4 working days. Multan, Peshawar, Quetta, Hyderabad, Gujranwala, Sargodha and others.
Remote — 4–7 working days. Gilgit, Mirpur, Skardu, Chitral, Gwadar.

Delivery is free on orders over Rs 15,000. Below that, a flat Rs 350 applies. Express options are offered at checkout where the courier supports them.

Cash on delivery

Cash on delivery is available on every domestic order, with no minimum and no surcharge. You may inspect the parcel before paying the courier.

If the item is not what you ordered, or arrives damaged, refuse the parcel — you pay nothing and we will replace or refund it immediately.

International shipping

We ship worldwide. Delivery times vary depending on location and customs processing, and import duties or taxes are payable by you on arrival.

Cash on delivery is not available on international orders.

Accuracy and delays

Please ensure your shipping details are accurate at checkout. Dastaar is not responsible for delays or lost parcels caused by incorrect information provided.

Once an order has been dispatched, delivery is managed by the courier service and may be subject to external delays beyond our control.

Anything else, see the FAQ or contact us.