Policies
Refund and returns
We stand behind the quality of every Dastaar piece. If there's an issue, we'll make it right.
The window
If you are not fully satisfied with your purchase, you may request a return or exchange within 14 days of delivery, subject to the conditions below.
Eligibility
To be eligible for a return or exchange, items must be:
- Unused and unworn
- In original condition
- Returned with original packaging
Non-returnable items
- Custom or personalised products
- Sale or discounted items
Returns process
To request a return or exchange, contact us at support@dastaar.com.au with your order details. If approved, you will receive instructions on how to return your item.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to be processed.
Cash on delivery orders are refunded by bank transfer or mobile wallet — whichever you prefer.
Damaged or faulty items
If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos of the issue.
We will resolve the matter promptly with a replacement or full refund at no additional cost to you.
See also the shipping policy and terms of service.
